Contact

One address

KarmaVaani is made by a small team, and one address reaches all of it: editor@karmavaani.in. There is no support desk and no phone line we staff — mail sent there is read by the people who edit the site and write its code. (Where a payment provider requires a contact number on a published policy, it appears on the Refund Policy; it is not a line we answer.)

To help us route things, start your subject line with one word: Correction, Report, Billing, Data, or General. It is a small thing and it saves us a day.

What to expect

We read everything that arrives. We are not staffed around the clock and we do not promise a response time — some messages, especially careful arguments about a verse, take longer because they have to be checked against the text before we can answer honestly.

If you have heard nothing after [FOLLOW-UP WINDOW], write again. A second message is far more likely to find one that went missing than to annoy anyone.

Two things we will never do: ask you for your password, or ask you to send card details. If a message claiming to come from KarmaVaani asks for either, it did not come from us.

Things you can settle faster yourself

• Locked out. Reset your password from the sign-in page. If you first joined with Google, sign in with Google rather than a password.
• Too much email. Settings carries a switch for email updates and another for push notifications. Turning them off there takes effect at once; asking us does not. Note that the email switch starts on when you create an account.
• Something you posted. You can edit or delete your own essays, comments, discussion threads and replies, questions, answers, temple reviews and temple events from the page where they appear. You do not need our permission for any of it.

Corrections to the texts

This matters more on a scripture site than almost anywhere else, so please do send them.

The Sanskrit and the transliteration are the original scripture, in the public domain. The English is a translated layer: the Gita follows Swami Sivananda's translation, the Ramayana is derived from the public-domain translations of Ralph T. H. Griffith and H. P. Shastri, and the Mahabharata is Kisari Mohan Ganguli's translation of 1883–1896. Each reader says so at the foot of the page.

A correction is easiest to act on when it carries:

• the exact reference — chapter and verse for the Gita, kanda, sarga and verse for the Ramayana, parva and section for the Mahabharata
• the URL of the page you were reading
• what is wrong: a typo, a broken diacritic, a mismatched verse number, an English line that has drifted from the Sanskrit above it
• where you would look it up, if you have a source in mind

We will tell you what we changed, or why we did not. Where the fault lies in the public-domain edition itself rather than in our copy of it, we would rather say so plainly than quietly rewrite a historic translation and pass it off as the translator's.

The same welcome extends to the rest of the reference material — deity pages, festival entries, temple records, glossary terms. Details go stale, temples change, dates move. Tell us.

When an AI companion gets it wrong

The companions answer from the scriptures and cite the passages they drew on, and those citations link into the reader so you can check them yourself. They are still generated text and they can be wrong: a misquotation, a verse attributed to the wrong chapter, a fluent answer with nothing behind it.

If you catch one, send us the question you asked, the answer you got, and the citation it offered. Conversations with the companions are not saved to your account, so we cannot look one up afterwards — the copy you send is the only record there is.

Reporting content or a safety concern

Discussion threads and replies, temple reviews and temple events carry a Report control for signed-in members. Choose a reason — spam or advertising, offensive or abusive, misinformation, off-topic, or other — add a note, and submit. It goes to a queue only moderators can read. They can remove the content, and where it is warranted, stop the account from posting again.

If you cannot see a Report control — because you are signed out, or because it is an essay, a comment, a question or an answer, none of which have one yet — email us with the URL and a line about the problem. It reaches the same people.

Worth reporting beyond the obvious: someone impersonating a temple, a teacher or a lineage; private information posted about a person; or a scriptural claim being used to justify harm to someone.

We are not an emergency service and we cannot act quickly enough to be one. If someone is in immediate danger, contact your local emergency services first, then tell us.

Membership and billing

Payment happens on the payment provider's own checkout. Card numbers never reach KarmaVaani and are not stored here. What is held against your account is small: which plan it is on, whether that plan is active, which provider handled it, a payment reference, and when the current period ends. Donations are recorded separately and grant nothing beyond our thanks.

There is no cancellation or refund button in the product today, so write to us for anything of that kind — a charge you do not recognise, a Supporter plan that has not activated, a membership you want stopped. Include the email address on the account and the payment reference if you have one.

Refunds and cancellations are set out in full on the Refund Policy — where we will refund, where we usually will not, and how to ask. Whatever that page says is what we will apply; we will not improvise a different answer case by case, and we will not keep a second copy of the rules here to drift out of step with it.

Privacy and data requests

Most of what people write to ask for, they can already do themselves — see the list further up. Write to us when you want something the site does not offer: a copy of the data held about your account, deletion of the account itself, or a correction to something you cannot reach from your own pages.

Those are done by hand. There is no export button and no delete-account button in the product today, so these requests take longer than a click, and we cannot promise a turnaround. We will confirm when it is done.

Please write from the address the account uses. If you no longer have access to it, say so, and we will find another way to be reasonably sure it is you.

Two things worth knowing. Your account, your sign-in and everything you post are held in a hosted database run by a provider on our behalf. Questions you put to the AI companions are sent to an outside model service in order to be answered.

This page describes how we intend to work, not what the law requires of us. The formal account — what is collected, how long it is kept, who processes it, and what you are entitled to ask for — belongs in the Privacy Policy. Where the two disagree, the Privacy Policy is the one that counts.

Who you are writing to

KarmaVaani is operated by [LEGAL ENTITY NAME]. Everything above arrives in the same place: editor@karmavaani.in.

The rest of the fine print

About KarmaVaani · Privacy Policy · Terms of Use · Refund Policy

This page is a draft. It has not been reviewed by a lawyer.